Service and Warranty Policy

Please note that the following terms and conditions must be carefully read prior to purchase any of our products:

  1. This Manufacturer Warranty does not cover any software applications or programs.
  2. During the warranty period, products shall subject to the terms and conditions of this Agreement be repaired free of charge.
  3. During the warranty period, Comfort Surf will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this warranty become the property of Comfort Surf.
  4. The warranty only covers failures or malfunctions occurred during the warranty period and in normal use conditions. The warranty will NOT apply if:

    • the product has been tampered, repaired and/or modified by non-authorized personnel;

    • the serial number of the products, components or accessories has been altered, cancelled or removed;

    • the warranty seals have been broken or altered;

    • there is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions; eg. water damage, dropped, or screen cracked.

    • there is damage caused by improper installation or improper connection to a peripheral device;

    • there is damage caused by an external electrical fault or any accident;

    • there is damage from use outside of the operation or storage parameters or environment detailed in the User's Manual;

    • there is damage to or loss of any program, data or removable storage media, or if there is costs from recovering any program or data;

    • there is damage from third party software or from virus(es);

    • there is software loss or data loss that may occur during repair or replacement.

  5. In addition to the necessary spare parts changes, a non-refundable service fee will be imposed in advance to all out-of-warranty products or warranty label is broken or missing products.
  6. Customer should retain and present the original invoice for every warranty service.
  7. If the customer fails to present the original invoice, the products will be treated as non-warranty case.
  8. All spare parts changed are non-refundable.
  9. All data stored in electronics products may be lost or deleted after the repair and thus should be properly backup by the customers beforehand.
  10. The repair service center shall not be responsible for any delay caused by the failure of communication with the customers. Customers please leave valid contact numbers  and email address in our records.
  11. Customers shall collect their products within 3 months after being notified by the repair service centers. Otherwise, we shall not be responsible for any loss or damage to their products that left unclaimed after three months. If the products are not collected within 3 months from sure notifications, the service center shall have the right to dispose of the products at its own discretion and without any compensation.
  12. The service form should be kept as proof for collection of products. In the case of loss of receipt and products being taken by others, it is not the responsibility of this repair service center. If no original service form is provided, the service center shall have the right to refuse delivery of the product.
  13. For products with invisible defects, if customers request to take back their products after inspection and repair quotation is made, the repair service center may not be able to restore the products back to the original defective status (including product frame, function and original defects.)
  14. For products not covered by warranty, if customers are found to have violated their terms and conditions of the Service and Warranty Agreement (such as self-repairs, exposure to water, dropped, damage caused by misuse, etc.), no fixed charge repair service shall be given and separate quotation for defects in question shall be applied.
  15. The service center shall have the right not to provide any written or oral report in relation to the repairing services or the defects of the products.
  16. This repairing service only includes the hardware of the product, accessories such as earphones, connecting cables, compact discs and DVDs, etc are not included in the service.
  17. Before delivering your product for warranty service please keep a separate backup copy of your information and disable any security passwords. All data will be deleted from the product during repairs. We are not responsible or liable for any data stored on the product that is lost, deleted, or is otherwise inaccessible.
  18. We do not warrant uninterrupted or error-free operation of the product, and is not under any obligation to support the product for all operating environments, including but not limited to, interoperability with all current and/or future versions of software or hardware.